379 lines
14 KiB
PHP
379 lines
14 KiB
PHP
<?php
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/**
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* 历史会话记录
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* Date 2019.07.03
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* @author chf
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*/
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namespace app\admin\controller;
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use Repository\ExcelRepository;
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use Repository\ZipRepository;
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class Dialoguelogs extends Base
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{
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/**
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* 客服列表
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*/
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public function index()
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{
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$udb = db('users');
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// 返回视图
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if(!request()->isAjax()) return $this->fetch('dialogue_log/index');
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// 分页请求
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$param = input('get.');
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$where = $this->where;
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$keyword = input('search_input');
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if (!empty($keyword)) {
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$where['user_name|id'] = $keyword;
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}
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//获取总条数
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$count = $udb->where($where)->count();
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// $count=count($list);
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//获取每页显示的条数
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$limit = $param['limit'];
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//获取当前页数
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$page = $param['page'];
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//计算出从那条开始查询
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$start = ($page-1)*$limit;
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$user_list = $udb
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->where($where)
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->limit($start, $limit)
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->order('id desc')
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->select();
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$result = resultJson(0, '获取成功', $user_list);
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$result['count'] = $count;
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return $result;
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}
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/**
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* 会话记录(结合layer的table插件)
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* @return [type] [description]
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*/
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public function dialogueList()
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{
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$slog = db('service_log');
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$kf_id = input('id');
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// 返回视图
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if(!request()->isAjax()) return $this->fetch('dialogue_log/dialogueList', ['id' => $kf_id]);
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// 分页请求
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$param = input('get.');
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$kf_id = $param['id'];
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if (!$kf_id) return resultJson(0, '参数错误');
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$where['kf_id'] = $kf_id;
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// 查询条件
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$keyword = input('search_input');
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$start_time = input('start_time');
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$end_time = input('end_time');
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if (!empty($keyword)) {
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$where['user_name|user_id'] = $keyword;
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}
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if (!empty($start_time)) {
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$where['start_time'] = ['egt', strtotime($start_time)];
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}
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if (!empty($end_time)) {
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$where['end_time'] = ['elt', strtotime($end_time)+86400];
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}
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// var_dump($where);
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//获取总条数
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$count = $slog->where($where)->count();
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// $count=count($list);
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//获取每页显示的条数
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$limit = $param['limit'];
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//获取当前页数
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$page = $param['page'];
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//计算出从那条开始查询
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$start = ($page-1)*$limit;
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$user_list = $slog
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->where($where)
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->limit($start, $limit)
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->order('start_time desc')
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->select();
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// 对列表进行处理
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$result = resultJson(0, '获取成功', $user_list);
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$result['count'] = $count;
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return $result;
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}
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/**
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* 删除会话记录
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* @return [type] [description]
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*/
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public function delDialogue()
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{
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if (!request()->isAjax()) return false;
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$slog = db('service_log');
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$kf_id = session('l_user_id');
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$id = input('post.id');
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if (!$id) return resultJson(0, '参数错误');
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// 数据出库
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$del = $slog->where(['kf_id' => $kf_id, 'id' => $id])->delete();
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if (!$del) return resultJson(0, '删除失败');
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return resultJson(1, '删除成功');
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}
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/**
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* 对话室(离线)
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* @return [type] [description]
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*/
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public function offLineDialogueRoom()
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{
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$pay_db = db('payment');
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$slog_db = db('service_log');
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$cl_db = db('chat_log');
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$kf_id = input('kf_id');
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$id = input('get.id');
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if (!$id || !$kf_id) {
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echo "<script>alert('参数错误'); window.history.go(-1);</script>";
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return;
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}
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// 客服信息
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$userInfo = db('users')
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->alias('a')
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->field('a.*,b.name')
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->join('ws_groups b','b.id = a.group_id')
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->where('a.id', $kf_id)
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->find();
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//获取该客服拥有的支付方式
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$type = db('payment_type')->where('status',1)->select();
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$payment_information = $pay_db
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->alias('a')
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->join('payment_type w','a.payment_type = w.id')
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->where(['is_use'=>1,'a.status'=>1,'kf_id'=>$kf_id])
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->select();
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$payment_img = $pay_db
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->alias('a')
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->join('payment_type w','a.payment_type = w.id')
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->where(['is_use'=>1,'a.status'=>1,'kf_id'=>$kf_id])
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->find();
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// 用户信息
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$user = $slog_db->where(['id' => $id, 'kf_id' => $kf_id])->find();
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// 获取 客服有效充值方式
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$pay_arr = $pay_db->alias('p')
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->join('payment_type pt', 'p.payment_type = pt.id')
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->where(['p.kf_id' => $kf_id, 'p.status' => 1, 'p.is_use' => 1])
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->column('pt.type_name', 'pt.id');
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// 获取对话数据
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$chat_log = $cl_db
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->where("from_id = 'KF{$kf_id}' and to_id = {$user['user_id']} or from_id = {$user['user_id']} and to_id = 'KF{$kf_id}'")
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->order('time_line asc')
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->limit(15)
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->select();
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// dump($chat_log);
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$now_time = strtotime(date('Y-m-d', strtotime('-3 day')));
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$user_status = $user['start_time'] < $now_time ? false : true;
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$this->assign([
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'word' => db('words')->where('kf_id', $kf_id)->select(),
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'uinfo'=> $userInfo,
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'groups' => db('groups')->where('status', 1)->select(),
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'status' => db('kf_config')->where('id', 1)->find(),
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'token' => session('kf_token'),
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'type' => $type,
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'payment_information' => $payment_information,
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'payment_img' => $payment_img,
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'pay_types' => $pay_arr,
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'user' => $user,
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'amount' => $userInfo['remaining_amount'],
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'chat_log' => $chat_log,
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'user_status' => $user_status,
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'kf_id' => $kf_id,
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]);
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return $this->fetch('dialogue_log/offLineDialogueRoom');
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}
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/**
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* 获取离线消息记录
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* @return [type] [description]
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*/
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public function getOutLineMsgLog()
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{
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if(request()->isAjax()){
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$param = input('param.');
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$cl_db = db($this->getTableName('chat_log', $param['uid']));
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$limit = 15; // 一次显示15 条聊天记录
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$offset = ($param['page'] - 1) * $limit;
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$logs = $cl_db
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->where(function($query) use($param){
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$query->where('from_id', $param['uid'])->where('to_id', 'KF' . $param['kf_id']);
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})->whereOr(function($query) use($param){
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$query->where('from_id', 'KF' . $param['kf_id'])->where('to_id', $param['uid']);
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})->limit($offset, $limit)->order('id', 'desc')->select();
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$total = $cl_db
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->where(function($query) use($param){
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$query->where('from_id', $param['uid'])->where('to_id', 'KF' . $param['kf_id']);
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})->whereOr(function($query) use($param){
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$query->where('from_id', 'KF' . $param['kf_id'])->where('to_id', $param['uid']);
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})->count();
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foreach($logs as $key=>$vo){
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$logs[$key]['type'] = 'user';
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$logs[$key]['time_line'] = date('Y-m-d H:i:s', $vo['time_line']);
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if($vo['from_id'] == 'KF' . $param['kf_id']){
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$logs[$key]['type'] = 'mine';
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}
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}
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return json(['code' => 1, 'data' => $logs, 'msg' => intval($param['page']), 'total' => ceil($total / $limit)]);
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}
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}
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/**
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* 下载平台的客服聊天记录
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* @return array|false|string
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\ModelNotFoundException
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* @throws \think\exception\DbException
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*/
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public function downServiceLogOld()
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{
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$gdb = db('groups');
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$udb = db('users');
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$group_id = input('id');
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$date = input('date');
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if (!$group_id || !$date) return resultJson(3, '参数错误');
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$group_info = $gdb->where(['id' => $group_id, 'status' => 1])->field('name')->find();
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if (!$group_info) return resultJson(2, '平台未找到');
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$users = $udb->where(['group_id' => $group_id, 'status' => 1])->field('id,user_name')->select();
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if (!$users) return resultJson(2, '暂无客服');
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// 处理平台下客服的聊天记录
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foreach($users as $k => $v) {
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$day_up = strtotime($date);
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$day_down = strtotime($date) + (60 * 60 * 24);
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$chat_log = [];
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for($i=0; $i < config('chat_table_num'); $i++) {
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$log_data = db('chat_log_'.$i)->where("(from_id = 'KF{$v['id']}' or to_id = 'KF{$v['id']}') and (time_line >= {$day_up} and time_line < $day_down)")->select();
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if (!$log_data) continue;
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foreach ($log_data as $vv) {
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$chat_log[] = $vv;
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}
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}
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$filePath = ROOT_PATH."public/uploads/export_service_log/{$group_info['name']}/{$date}/";
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if(!is_dir($filePath)) {
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if(!mkdir($filePath, 0775, true)) {
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return resultJson(3, '创建文件夹失败');
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}
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}
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$title = $v['user_name'].'-'.$date;
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$xlsCell = array(
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array('from_id','发送方id'),
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array('from_name','发送方名字'),
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array('to_id','接收方id'),
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array('to_name','接收方名字'),
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array('content','发送内容'),
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array('time_line','发送时间'),
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array('is_offline_msg','是否离线消息'),
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array('msg_id','消息id'),
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);
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ExcelRepository::exportExcel($title, $xlsCell, $chat_log, $filePath);
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}
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$zip_path = ROOT_PATH."public/uploads/export_service_log/{$group_info['name']}/{$date}/";
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$zip_to_path = ROOT_PATH."public/uploads/export_service_log/{$group_info['name']}/{$date}.zip";
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try{
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// 重复压缩，会自动覆盖
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$res = ZipRepository::zip($zip_path, $zip_to_path);
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if(!$res){
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return resultJson(0, '下载文件失败');
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}
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$down_url = 'http://'.$_SERVER['HTTP_HOST']."/uploads/export_service_log/{$group_info['name']}/{$date}.zip";
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return resultJson(1, '下载成功', ['url' => $down_url]);
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}catch (Exception $e){
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return resultJson(0, '系统错误', $e->getMessage());
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}
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}
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public function downServiceLog()
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{
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$gdb = db('groups');
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$udb = db('users');
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$group_id = input('id');
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$kf_id = input('kf_id');
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$date_start = input('date_start');
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$date_end = input('date_end');
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if (!$group_id || !$date_start || !$date_end) {
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echo '参数错误';
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exit;
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}
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try{
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$group_info = $gdb->where(['id' => $group_id, 'status' => 1])->field('name')->find();
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if (!$group_info) {
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echo '平台未找到';
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exit;
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}
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$where = [
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'group_id' => $group_id,
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'status' => 1
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];
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if ($kf_id) {
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$where['id'] = $kf_id;
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}
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$users = $udb->where($where)->field('id,user_name')->select();
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if (!$users) {
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echo '暂无客服';
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exit;
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}
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$date = $date_start . '-' . $date_end;
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// 处理平台下客服的聊天记录
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foreach($users as $k => $v) {
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$day_up = strtotime($date_start);
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$day_down = strtotime($date_end) + (60 * 60 * 24);
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$chat_log = [];
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for($i=0; $i < 5; $i++) {
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$log_data = db('chat_log_'.$i)
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->where("(from_id = 'KF{$v['id']}' or to_id = 'KF{$v['id']}') and (time_line >= {$day_up} and time_line < $day_down)")
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->order('time_line asc')->select();
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if (!$log_data) continue;
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foreach ($log_data as &$vv) {
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$vv['time_line'] = date('Y-m-d H:i:s', $vv['time_line']);
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$chat_log[] = $vv;
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}
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}
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$filePath = ROOT_PATH."public/uploads/export_service_log/{$group_info['name']}/{$date}/";
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if(!is_dir($filePath)) {
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if(!mkdir($filePath, 0775, true)) {
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echo '创建文件夹失败';
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exit;
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}
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}
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$title = $v['user_name'].'-'.$date;
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$xlsCell = array(
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array('from_id','发送方id'),
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array('from_name','发送方名字'),
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array('to_id','接收方id'),
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array('to_name','接收方名字'),
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array('content','发送内容'),
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array('time_line','发送时间'),
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array('is_offline_msg','是否离线消息'),
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array('msg_id','消息id'),
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);
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ExcelRepository::exportExcel($title, $xlsCell, $chat_log, $filePath);
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}
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$zip_path = ROOT_PATH."public/uploads/export_service_log/{$group_info['name']}/{$date}/";
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$zip_to_path = ROOT_PATH."public/uploads/export_service_log/{$group_info['name']}/{$date}.zip";
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// 重复压缩，会自动覆盖
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$res = ZipRepository::zip($zip_path, $zip_to_path);
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if(!$res){
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echo '下载文件失败';
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exit;
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}
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$down_url = 'http://'.$_SERVER['HTTP_HOST']."/uploads/export_service_log/{$group_info['name']}/{$date}.zip";
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echo '下载成功, url='.$down_url;
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exit;
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}catch (Exception $e){
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var_dump($e->getMessage());
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}
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}
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} |